Horizon Cloud on Azure – Async operation failed with provisioning state: Failed

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Issue:

You may face an error while importing a VM from Azure Market place like below

Async operation failed with provisioning state: Failed

How do I troubleshoot:

  1. Whether below DNS names are blocked in security system (firewall) for tenant subnet on port 443
    d1mes20qfad06k.cloudfront.net
    hydra-softwarelib-cdn.azureedge.net

    Login to the failed VM that available in Azure portal or login to any of the VDI which is attached to tenant aka VDI subnet and perform any of the below checks

    –> telnet <above dns name> 443
    –> Launch a web browser and check the reachability of above DNS names

  2. While import disable domain join
    At times, the imported VM unable to join domain due several reasons like DNS is failing to resolve the domain or domain join account might not have required privileges on the OU mentioned in the domain join page
  3. I will also check Azure guest agent status in Azure portal. if it’s not running state, it’s a problem
  4. While importing (in a rare case) if agent installation fails, I will check agents-installer.log located in C:\ProgramData\VMware\logs
  5. Based on the error found in agents-installer.log, I will also check below log files
    C:\Windows\debug\NetSetup.LOG
    C:\Windows\System32\sysprep\Panther\setuperr.log
  6. If above 5 of the steps aren’t resolving the issue, then I will contact VMware support for some help

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